FAQs

For a reliable and secure payment process, we use Shopify Payments powered by Shopify. Your transaction remains secure, ensuring your peace of mind.

To redeem a promo code, simply enter it in the "Discount Code" box at checkout. Double-check that it’s correct before concluding your order, as entering it after the purchase may not be possible.

Absolutely! Once your package is dispatched, you will receive automated tracking information via email. This allows you to follow your order until it arrives at your home. Track Your Order

If you have questions about your order, our dedicated customer support team is here to help. You can reach us at Support@SeeOne.shop. For quicker assistance, please provide your email address and order number.

To modify or cancel your order, please contact our Customer Service at Support@SeeOne.shop. We will do our best to accommodate your request. Note that cancellations might not be possible once an item has been shipped. For more details, review our Refund and Return Policy.

If you face any delays or problems with your order arrival, please contact the carrier first to confirm the delivery address. Additionally, including your phone number can help in filing a carrier claim to locate your package, usually within a week.

After your return is accepted, monitor the return tracking number. Once the item is received at our facility, we will process your refund promptly within 2-3 business days.

For products that need assembly, the instructions are included in the packaging. If you require further assistance, reach out to our customer support at Support@SeeOne.shop, and we can provide online instructions for your item.